Refund policy
Effective Date: 26/07/2024
Thank you for shopping at EXECUTIVE ONLINE STORE. We value your satisfaction and aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Return Period: You have 7 calendar days to return an item from the date you received it.
- Process: To initiate a return, please contact us at info@executive.llc or call us at +971507068100. We will provide you with the necessary instructions and return shipping address.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 10 business days.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@executive.llc.
Non-Returnable Items
- Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Contact Us
- If you have any questions about our return and refund policy, please contact us at info@executive.llc or call us at +971507068100.
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